Frequently Asked Questions

Yes. Call us at 1-855-307-3863 and our team will be happy to place your order or answer questions.

Monday–Thursday: 8am–8pm EST
Friday: 8am–5pm EST

Yes. Email customerservice@theubiquegroup.com
with your name, address, item number(s), and preferred colors/fabrics. Samples typically arrive in 5–7 business days.

Many products are shipped “Ready to Assemble” with all required hardware included.

Because orders process quickly, cancellations/changes cannot be guaranteed. All requests must be submitted in writing to customerservice@theubiquegroup.com

Sales tax applies where required by law. Organizations with exemption status must submit documentation before ordering.

We ship throughout the contiguous U.S. Some items ship free, and many products ship from one of our four distribution centers.

Shipping times vary by product and location. Estimated times are shown on product pages.

Yes — additional freight charges apply. Call 1-855-307-3863 for details.

Orders ship via UPS, FedEx, or freight carrier, depending on size and weight.

Many items ship free. Items not eligible will display shipping charges at checkout or be quoted via email.

Yes. Freight shipments require an adult signature and will not be left unattended.

Yes — unless you purchase additional freight services. Customers must unload within 15 minutes.

Depending on the freight carrier:

• Curbside (Liftgate) Service
• To-the-Door Delivery
• Self-Unload

View our Freight page for more details.

Carriers may charge redelivery fees. These fees must be approved within 48 hours.

Report issues within 10 days for freight and 5 days for small parcel shipments.
Email claims@theubiquegroup.com with photos and quantities.

Returns are accepted within 30 days for unopened, unassembled items.
Returns require an RA number and may incur:

• Return shipping charges
• A 35% restocking fee

Review the full policy here.

Do not refuse delivery. Note any damage on the delivery receipt and contact Customer Service immediately at 1-855-307-3863 or customerservice@theubiquegroup.com

Custom embroidery or upholstery items are not eligible for return. Errors must be reported within 10 business days.

We accept major credit cards, checks, money orders, purchase orders (approval required), PayPal, and PayPal Credit.

Checks and money order payments should be sent to:



Via Regular Mail:

BELNICK INCOMING ACCOUNT X9872

P.O. Box 736385
Dallas, TX 75373-6385



Via Overnight Delivery:
JPMorgan Chase (TX1-0029)
Attn: BELNICK INCOMING ACCOUNT X9872 & 736385
14800 Frye Road, 2nd Floor
Ft Worth, TX 76155


Please allow up to 10 days for check processing.

Full instructions are available here.

Yes. We partner with QuickSpark, Hampton Ridge Financial, and Direct Capital to provide fast, flexible financing.

Yes — most logos are copyrighted and require written authorization.
Send permissions to Embroidery@theubiquegroup.com

Vector files (AI, EPS, PDF, CDR) produce the best results. High-resolution bitmaps (300 dpi+) also work..

For full specs visit our requirements page.

We evaluate the logo, confirm whether it’s suitable, digitize the file, and send a proof for approval.