Frequently Asked Questions

Can I place an order at Restaurant Furniture 4 Less by phone?

Yes. Call us at 1-855-307-3863 and our team will be happy to place your order or answer questions.

What are the customer service hours at Restaurant Furniture 4 Less?

Monday–Thursday: 8am–8pm EST
Friday: 8am–5pm EST

Does Restaurant Furniture 4 Less provide color/fabric samples?

Yes. Email customerservice@theubiquegroup.com with your name, address, item number(s), and preferred colors/fabrics. Samples typically arrive in 5–7 business days.

Will my item(s) require assembly?

Many products are shipped “Ready to Assemble” with all required hardware included.

Can I cancel or modify my order at Restaurant Furniture 4 Less?

Because orders process quickly, cancellations/changes cannot be guaranteed. All requests must be submitted in writing to customerservice@theubiquegroup.com

Does Restaurant Furniture 4 Less charge sales tax?

Sales tax applies where required by law. Organizations with exemption status must submit documentation before ordering.

Where does Restaurant Furniture 4 Less ship?

We ship throughout the contiguous U.S. Some items ship free, and many products ship from one of our four distribution centers.

How long will my order take to ship?

Shipping times vary by product and location. Estimated times are shown on product pages.

Does Restaurant Furniture 4 Less ship to Alaska, Hawaii, Puerto Rico or Canada?

Yes — additional freight charges apply. Call 1-855-307-3863 for details.

How does Restaurant Furniture 4 Less ship orders?

Orders ship via UPS, FedEx, or freight carrier, depending on size and weight.

How much does shipping cost?

Many items ship free. Items not eligible will display shipping charges at checkout or be quoted via email.

Do I need to be present for freight delivery?

Yes. Freight shipments require an adult signature and will not be left unattended.

Am I responsible for unloading freight items?

Yes — unless you purchase additional freight services. Customers must unload within 15 minutes.

What additional freight services are available?

Depending on the freight carrier:

✓Curbside (Liftgate) Service

✓To-the-Door Delivery

✓Self-Unload

View our Freight page for more details.

What if I'm not available during delivery?

Carriers may charge redelivery fees. These fees must be approved within 48 hours.

How do I report damages or shortages?

Report issues within 10 days for freight and 5 days for small parcel shipments.
Email claims@theubiquegroup.com with photos and quantities.

What is the return policy at Restaurant Furniture 4 Less?

Returns are accepted within 30 days for unopened, unassembled items.
Returns require an RA number and may incur:

✓Return shipping charges

✓A 35% restocking fee

Review the full policy here.

How do I report damage upon arrival of my order?

Do not refuse delivery.

Note any damage on the delivery receipt and contact Customer Service immediately at
 1-855-307-3863 or customerservice@theubiquegroup.com

Are custom items returnable?

Custom embroidery or upholstery items are not eligible for return. Errors must be reported within 10 business days.

What payment methods does Restaurant Furniture 4 Less accept?

We accept major credit cards, checks, money orders, purchase orders (approval required), PayPal, and PayPal Credit.

Where do I send check payment?

Checks and money order payments should be sent:



Via Regular Mail:

BELNICK INCOMING ACCOUNT X9872

P.O. Box 736385
Dallas, TX 75373-6385



Via Overnight Delivery:
JPMorgan Chase (TX1-0029)
Attn: BELNICK INCOMING ACCOUNT X9872 & 736385
14800 Frye Road, 2nd Floor
Ft Worth, TX 76155


Please allow up to 10 days for check processing. Full instructions are available here.

Does Restaurant Furniture 4 Less offer financing?

Yes. We partner with QuickSpark, Hampton Ridge Financial, and Direct Capital to provide fast, flexible financing.

Do I need permission to use a logo or artwork on a custom chair?

Yes — most logos are copyrighted and require written authorization.
Send permissions to Embroidery@theubiquegroup.com

What artwork formats work best for embroidery?

Vector files (AI, EPS, PDF, CDR) produce the best results. High-resolution bitmaps (300 dpi+) also work..

For full specs visit our requirements page.

What happens after I upload my artwork?

Our team evaluates the logo, confirms whether it’s suitable, digitizes the file, and sends a proof for your approval.